totally fucked. you need to post all of this on sbr forum and file a complaint.
i think they can actually help you here. mybookie cares about their reputation, especially after the barstool fiasco, and they spend a ton on marketing.
so what did you end up doing? did you request the $499? if you did not, i would not request it at this time.
this makes me so angry. its bad enough they are lying about no longer taking aus players, but on top of that they are going to steal your winnings from the last 2 years?! even if they were leaving aus, all those winnings were earned while they were doing business in aus.
LOL. also lol @ "leader in the industry"That sinking feeling when the "supervisor" has worse english than the previous employee you speak to.